More than one million people work, shop, live in or visit one of Oxford’s properties every day. We work hard to meet customers’ needs and pride ourselves in consistently exceeding industry standards in service and satisfaction.
At the foundation of our customer service culture is the Oxford Commitment, made up of five statements:
We Consistently Deliver a World Class Experience
We Earn Your Respect In Every Interaction Everyday
We Empower Our Teams To Deliver Effective Solutions Fast
We Take Great Pride In Leading The Industry
We Work With a Purpose
- We focus on hiring and developing the best people for every job; people who learn, live and breathe the culture and brand of the organization. That means every one of us delivers exceptional service in everything we do.
Relationships are our most important asset. We go above and beyond to protect and grow them by anticipating needs, being honest and considerate, and valuing customers as genuine partners.
- We know problems happen. We listen; we are accessible, creative and responsive with our solutions; and we act with urgency to make the right decisions.
- For over 50 years we have earned our place as leader through innovation, service excellence and an unrivaled focus on customers. We are committed to that tradition of leadership and to a passion for excellence.
- As OMERS real estate investment entity, we work in the name of 400,000 plus pensioners. We raise the bar in everything we do to deliver on the pension promise and to provide a competitive edge for all of our business partners.
Customer Service Is The Oxford Way
Find Out How 310.MAXX Makes Life Easier
Ever wish you could just reach a live person to help you? 310.maxx is Oxford’s award-winning customer service call center, available 24 hours a day, 7 days a week. If you are shopping at one of our properties and need assistance with anything, be it cleaning up a spilled coffee or needing help finding your car, just give us a call or visit our website.
Check Out Our Sustainability Platform
Responsible sustainability practices are a necessary and important part of our lives and our futures. We are committed to constantly finding new ways to enable sustainable action in our buildings and across our business. We are also committed to setting sustainability targets that are ambitious and can be clearly tracked so that our employees, customers and partners can hold us accountable.
Our vision around sustainability is clear – we want to grow our business without growing our environmental footprint and we want to continue to be an employer and partner of choice.
Oxford’s Sustainable Intelligence Program
Interested In Leasing Space?
Our urban retail properties are located in prime real estate within the Toronto PATH and Calgary +15 systems, giving you direct access to a robust daytime work population of qualified shoppers. We offer both retail and specialty leasing/event space in our urban retail properties.
For information on urban retail leasing, download one of the property brochures and contact our Leasing Representative.
For information on specialty leasing, download our national brochure and contact our Specialty Leasing Manager.